Website Accessibility

Maui Family Support Services, Inc. (MFSS) desires to make our website accessible to the widest possible audience, including the disabled and impaired.

It is our goal to comply with Section 508 of the Rehabilitation Act. In 1998, Congress amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Inaccessible technology interferes with an individual’s ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals.

For comments or concerns regarding the accessibility of this website please email

Americans with Disability Act 

For any concerns relating to the compliance of Maui Family Support Services, Inc. with the Americans with Disability Act, please refer to the following ADA Grievance Procedure , all questions or concerns can be directed to the contact identified below.

Maui Family Support Services, Inc.
Grievance Procedure under
The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Maui Family Support Services, Inc. (MFSS).  The Personnel Handbook of MFSS governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:                                               

Zina Andrade
Rights Advisor
Maui Family Support Services, Inc.
1844 Wili Pa Loop
Wailuku, HI 96793

Within 15 calendar days after receipt of the complaint, MFSS Rights Advisor, and/or designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, MFSS Rights Advisor and/or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of MFSS and offer options for substantive resolution of the complaint.

If the response by MFSS Rights Advisor and/or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the MFSS Chief Executive Officer and/or designee.